Question 1

How can I place an order on iZone Iraq?

Accepted Answer

You can visit one of our stores in Erbil or Sulaymaniyah to make a purchase directly. For online orders or pre-reservations, stay tuned to our official social media pages or contact our team via phone or WhatsApp.

Question 2

Which cities do you deliver to, and how long does delivery take?

Accepted Answer

We currently deliver to Erbil and Sulaymaniyah. Delivery takes a maximum of 24 hours after placing your order.

Question 3

Do your products come with an official Apple warranty?

Accepted Answer

Yes! All our Apple products come with an official warranty and are 100% original and sealed.

Question 4

What is the VIP Plus warranty service you offer?

Accepted Answer

Our iZone VIP Plus Warranty gives you 1 year of direct device replacement from the date of purchase — no waiting, no delays. It's fast, exclusive, and worry-free.

Question 5

What payment methods do you accept?

Accepted Answer

We accept cash, Visa, Mastercard, and local payment apps like FIB, FastPay, ZainCash, and more, available for purchases made in-store.

Question 6

Can I return or exchange a product after purchase?

Accepted Answer

Yes, you can return or exchange a product within 24 hours of purchase. A restocking fee may apply depending on the product.

Question 7

Are all your Apple products 100% original and sealed?

Accepted Answer

Absolutely. We only sell genuine, factory-sealed Apple products with full warranty and proper documentation.

Question 8

Can I reserve a product before visiting the store?

Accepted Answer

Yes, you can reserve a product by contacting us in advance via phone, WhatsApp, or Instagram. We'll hold the item until your visit.

Question 9

Where are your stores located, and what are the opening hours?

Accepted Answer

Erbil – Bakhtiari, 20-meter StreetSulaymaniyah – Bakhtiari areaWe’re open every day from 10:00 AM to 11:30 PM.

Question 10

How can I contact your customer service team?

Accepted Answer

You can reach us through our official social media pages, or call us directly on 7720 for assistance.

Question 11

Can I pre order new Apple products before they are released in Iraq?

Accepted Answer

Yes! We offer pre orders for the latest Apple releases. Keep an eye on our Instagram and website for announcements.

Frequently Asked Questions